Terms of Service

Last updated: January 28, 2025

These General Terms of Service (the "Terms") are a legal and binding agreement between Kayra, LLC. ("LaunchMailbox" or "We" or "Service Provider") and you, or if you represent an employer or client, then the employer or client ("You" or "Client"), governing your use of LaunchMailbox's website, the emailing services and all other related services that LaunchMailbox provides (collectively the "Services").

LaunchMailbox reserves all rights to change or update these Terms at any moment and at its sole discretion, by posting on its Website or by providing any other notice, if possible at least 30 days before its entry into effect, and your rights under these Terms will be subject to the most current version posted on the Website at the time of use.

PLEASE CAREFULLY READ THESE TERMS.

By subscribing or by accessing or using the website or the services, you agree that you have read and agree, without reservations, to be bound by the latest version of the agreement being the following documents, listed by order of priority:

  • Specific Terms (defined below in article 1), if any
  • These Terms
  • Anti-Spam Policy
  • Service Level Agreement (SLA)

The Services are exclusively reserved for a professional use and are not available to minors under the age of 18.

Article 1. Definitions

Each capitalized term herein shall have the meaning given below unless otherwise expressly stated.

"Assistance Services"

Means any consulting services, development, configuration and settings assistance provided by Service Provider in order to allow Client to access and use the Service, including integration of an API into its own website or implementation of an "SMTP-IN" protocol for email transfers.

"Data"

Means Client's electronic data, whether or not personal data, which are collected, managed, processed and/or shared by Client and Service Provider, and which may be intended for third parties, through the Service access and use rights.

"Service"

Means the LaunchMailbox externalized application solution that is hosted on the servers and/or cloud that Service Provider designates and that Client may execute remotely.

Article 2. Support and Service Levels

We shall use reasonable efforts, in accordance with customary state of the art principles, to ensure that emails sent by You are properly routed to their recipients' electronic mailboxes. To this end, We shall provide You with an online automatic monitoring service, enabling You to update and modify your mailing lists and emailing campaigns in real time.

2.1 Support and Service Levels

You shall be responsible for appointing an administrator (the "Administrator"), who shall be in charge of collecting information and assistance requests from your users and for trying to respond to them.

Article 3. Use of the Services

3.1 Use of the Services

You shall comply with the terms and use restrictions, if any, set out in these present Terms, and in the Operating Policies. You shall be responsible for ensuring that your users also comply with said Terms and use restrictions.

Article 4. Compliance with the Law

You shall comply with all laws and regulations in force that are applicable in any country from which You access the Website and/or use the Service, as well as in any country to which You send emails.

Contact Us

If you have any questions about these Terms of Use, please contact us:

  • By email: hello@launchmailbox.com